Privacy Policy


Welcome to the KOISAN EXCHANGE platform which is directly operated by KOISAN EXCHANGE Indonesia ("KOISAN EXCHANGE"). KOISAN EXCHANGE is committed to being responsible based on the applicable privacy laws and regulations in Indonesia ("Privacy Law") and is fully committed to respecting the privacy rights and concerns of all Members/Verified Members registered on our platform. The following Privacy Policy explains how KOISAN EXCHANGE and the terms of use of the KOISAN EXCHANGE platform stated in the "Terms & Conditions" and other Information contained in the KOISAN EXCHANGE website establishes the basis for collecting, storing, using, processing, controlling, transferring, disclosing and protect Member/Verified Member Personal information that KOISAN EXCHANGE gets and collects from Member/Verified Member which consists of Member/Verified Member personal data, which Member/Verified Member uses when registering, accessing, and using services on the KOISAN EXCHANGE platform. It is important for Member/Verified Member to understand and understand this Privacy Policy along with other applicable information that will be used as the basis for managing Member/Verified Member personal data. This Privacy Policy ("Privacy Policy") is designed to help Member/Verified Member to understand how KOISAN EXCHANGE collects, uses, discloses and/or processes personal data that Member/Verified Member has entrusted to KOISAN EXCHANGE and/or KOISAN EXCHANGE has about Member /Verified Member, both now and in the future, as well as to help Member/Verified Member make the right decision before providing Member/Verified Member personal data to KOISAN EXCHANGE. By continuing to access and always use the KOISAN EXCHANGE Service, the Member/Verified Member is hereby deemed to have agreed to all the Privacy Policies listed on the KOISAN EXCHANGE platform and its changes. IF THE MEMBER/VERIFIED MEMBER DOES NOT ALLOW THE PROCESSING OF MEMBER/VERIFIED MEMBER'S PERSONAL DATA AS DESCRIBED IN THIS PRIVACY POLICY, WE DO NOT RECOMMEND USING THE KOISAN EXCHANGE SERVICE OR ACCESSING THE KOISAN EXCHANGE PLATFORM. If KOISAN EXCHANGE changes the KOISAN EXCHANGE Privacy Policy, KOISAN EXCHANGE will post the changes or the modified Privacy Policy on the KOISAN EXCHANGE Platform. KOISAN EXCHANGE has the full right to change this Privacy Policy at any time without the need for approval from the Member/Verified Member but still refers to the applicable laws and regulations.

This Privacy Policy covers the following:

  1. Personal Information obtained and collected by KOISAN EXCHANGE
    1. Personal Information is all forms of Information that is recorded in material form or not, from that information the identity of a person can be directly seen or recognized and known fairly and can be ascertained directly by an organization or body that collects the information, or when it is collected with the information. others, which this can identify a person directly, indirectly, who can or is likely to be accessed by the competent authority in the event of a problem.
    2. As long as Member/Verified Member uses the KOISAN EXCHANGE Service, KOISAN EXCHANGE can collect Member/Verified Member Personal Information, which includes but is not limited to:
      1. Identity Data, such as name, gender, profile picture and date of birth;
      2. Contact data, such as delivery, e-mail address and telephone number;
      3. Account data, such as bank account and payment details;
      4. Transaction data, such as details of orders or purchases of crypto assets or transaction history that Member/Verified Member does while using the KOISAN EXCHANGE platform;
      5. Technical data, such as Internet Protocol (IP) addresses, login data, browser type and version, time and location zone settings, browser plug-in type and version, operating system and platform, device identity and device-related matters when using the platform KOISAN EXCHANGE;
      6. Profile data, such as usernames and passwords, purchases, order or interest preferences, responses to responses and surveys;
      7. Usage data, such as information on how Members/Verified Members use the KOISAN EXCHANGE platform, products, services by Member/Verified Member;
      8. Location data, a method used by Member/Verified Member when taking and sharing location with KOISAN EXCHANGE in the form of photos or videos and uploading it to the KOISAN EXCHANGE platform;
      9. Biometric data, is a sound file when a Member/Verified Member uses other facial and body features and voice or things that are features of the device by uploading it to the platform;
      10. Marketing and correspondence data, matters relating to Member/Verified Member preferences in receiving marketing from KOISAN EXCHANGE and third parties as well as Member/Verified Member communication preferences.
    3. Member/Verified Member agrees not to submit any information that is inaccurate or misleading, and Member/Verified Member agrees to notify inaccuracies or changes in such information. KOISAN EXCHANGE has the right at its discretion to require further documentation to verify the information submitted by the Member/Verified Member.
  2. Data usage by the platform and KOISAN EXCHANGE can receive Member/Verified Member personal data in the following situations:
    1. When a Member/Verified Member creates an account on the KOISAN EXCHANGE platform or renews a KOISAN EXCHANGE account including user name, email address, phone number, password, address and others;
    2. When Member/Verified Member uses a feature or function available on the KOISAN EXCHANGE platform;
    3. When a Member/Verified Member registers for a service from the KOISAN EXCHANGE platform or purchases a crypto asset product available on the KOISAN EXCHANGE platform;
    4. When Member/Verified Member Records and uploads user generated content on the KOISAN EXCHANGE platform;
    5. When Member/Verified Member uses the chat function on the KOISAN EXCHANGE platform;
    6. When Member/Verified Member participates in competitions, promotions or surveys;
    7. When Member/Verified Member participates in an activity or campaign on the KOISAN EXCHANGE platform;
    8. When a Member/Verified Member logs into their account or interacts with KOISAN EXCHANGE through an external service or application;
    9. When Member/Verified Member interacts with us offline, including when Member/Verified Member interacts with KOISAN EXCHANGE employees offline that we outsource.
  3. Data usage
  4. KOISAN EXCHANGE may use all or part of the data that has been obtained and collected from Member/Verified Member as mentioned in the previous section for the following matters:
    1. Identify and register Member/Verified Member as a user and to administer, verify, deactivate or manage Member/Verified Member accounts;
    2. Facilitate or enable any verification that in our opinion is necessary before KOISAN EXCHANGE provides services to Member/Verified Member or before we register Member/Verified Member as a user, including the Know Your Customer process;
    3. To enable KOISAN EXCHANGE to provide, process and facilitate payment orders and transactions;
    4. To facilitate Member/Verified Member Services, carry out Member/Verified Member instructions, deal with or respond to any questions asked by Member/Verified Member and/or on behalf of Member/Verified Member.
    5. To communicate with Member/Verified Member and send information in connection with the use of the platform including but not limited to information on any updates and support that may be required from time to time to ensure the smooth running of KOISAN EXCHANGE Services;
    6. To notify Member/Verified Member about any updates to the KOISAN EXCHANGE platform or changes to the services provided;
    7. To monitor and analyze user activity, behavior and demographic data including KOISAN EXCHANGE's habits and responsiveness to various services available on the platform;
    8. To send Member/Verified Member in terms of direct or directed marketing communications, advertisements, promos, surveys, and special offers or promotions;
    9. To use information obtained from Member/Verified Member for the purpose of research, analysis, development and product testing in order to improve the security and security of services on the Site, as well as develop new features and products;
    10. Monitor or investigate suspicious transactions or transactions that are indicated to contain elements of fraud or violations of the Terms and Conditions or applicable legal provisions, as well as take necessary actions as a follow-up to the results of monitoring or investigating the transaction;
    11. In certain circumstances, KOISAN EXCHANGE may need to use or disclose User data for law enforcement purposes or to fulfill applicable legal and regulatory requirements, including in the event of a dispute or legal process between Member/Verified Member and KOISAN EXCHANGE;
    12. Every other purpose that KOISAN EXCHANGE will notify to Member/Verified Member at the time of obtaining Member/Verified Member approval is collectively referred to as the ("Purpose");
    13. Because the purpose of KOISAN EXCHANGE will/may collect, use, disclose or process Member/Verified Member personal data depending on the situation at hand, that purpose may not be listed above. However, KOISAN EXCHANGE will notify Member/Verified Member about such other purposes when obtaining Member/Verified Member approval, except for applicable data processing without Member/Verified Member approval permitted by the Privacy Law.
  5. Disclosure of Member/Verified Member Personal Data
  6. KOISAN EXCHANGE guarantees that there will be no sales, leakage, transfer, distribution or lending of Member/Verified Member personal data to other parties, without the permission of the Member/Verified Member, except when in the following cases or events:
    1. When there is a need for Member/Verified Member data disclosure to other parties who assist KOISAN EXCHANGE in providing services on the KOISAN EXCHANGE platform and processing all forms of Member/Verified Member activities on the KOISAN EXCHANGE platform, including but not limited to transaction processing, payment verification, and etc;
    2. KOISAN EXCHANGE can provide and provide relevant data or information to business partners or KOISAN EXCHANGE partners in accordance with Member/Verified Member approval rules to use business partner services, including applications, sites or other platforms that integrate APIs or their services, or partners businesses with which KOISAN EXCHANGE has collaborated to deliver services in the form of promotions, contests or other special matters;
    3. Other things needed by KOISAN EXCHANGE such as banking services, payments, and others with Member/Verified Member in this case including the resolution of obstacles and other matters;
    4. KOISAN EXCHANGE may provide relevant information to vendors, consultants, marketing partners, research firms or similar service providers
    5. KOISAN EXCHANGE may share Member/Verified Member information with its subsidiaries and affiliates to help maximize or provide services and data processing for and on behalf of KOISAN EXCHANGE;
    6. KOISAN EXCHANGE discloses Member/Verified Member data for efforts to comply with and fulfill legal obligations and/or legitimate requests from similar institutions and law enforcement officials.
  7. Information Storage and Deletion
    1. Member/Verified Member Personal Information will only be stored as long as necessary to fulfill the purpose of its collection, or as long as such storage is required or permitted by applicable laws and regulations. KOISAN EXCHANGE will stop storing Personal Information, or remove the purpose of relating such Personal Information to you as an individual, as soon as it is deemed that the purpose for which the Personal Information was collected is no longer required by storing Personal Information and storage is no longer necessary for business or legal purposes.
    2. Member/Verified Member Personal Information collected by KOISAN EXCHANGE can be stored, transferred, or processed by third party service providers. KOISAN EXCHANGE will use reasonable efforts to ensure that all such third party service providers provide a level of protection commensurate with KOISAN EXCHANGE's commitments under this Privacy Policy.
    3. Personal Information from Member/Verified Member could also be stored or processed outside Member/Verified Member countries by parties working for KOISAN EXCHANGE in other countries, or by third party service providers, vendors, suppliers, partners, contractors, or affiliates of KOISAN EXCHANGE . In that case, KOISAN EXCHANGE will ensure that the Personal Information remains subject to a level of protection commensurate with what is required by country law (and, in any case, in line with our commitments in this Privacy Policy).
    4. KOISAN EXCHANGE will store and process information as long as the Member/Verified Member account is active.
  8. Cookies
    1. Cookies are a small data storage area located on a computer or other device when a Member/Verified Member searches and/or visits the KOISAN EXCHANGE platform.
    2. Cookies are identifiers that are transferred to a Member/Verified Member's computer or mobile device that allows us to recognize a Member/Verified Member's computer or device and notify KOISAN EXCHANGE about how and when the Service or Platform is used or visited, by how many people, and to track activities inside the KOISAN EXCHANGE Platform. KOISAN EXCHANGE may link cookie information to personal data. Cookies are also linked to information regarding Member/Verified Member transactions and Cookies are also used to convey specific content according to Member/Verified Member interests and to monitor the use of the KOISAN EXCHANGE Service.
    3. Member/Verified Member will automatically receive Cookies when the Member/Verified Member's Computer or Device uses or browses the KOISAN EXCHANGE platform. However, the Member/Verified Member can choose to modify or choose to refuse the use of Cookies through the web or browser settings preferences on the Member/Verified Member's device or computer.
    4. KOISAN EXCHANGE uses Google Analytics ("Features"), where data obtained from the use of these Features includes Member/Verified Member IP addresses, Member/Verified Member device types, and others ("Data"). The data is used by KOISAN EXCHANGE for platform development and KOISAN EXCHANGE Content and advertising. Member/Verified Member can choose not to be accessed by Features by downloading the Google Analytics Opt-Out Add-on on the Member/Verified Member web browser.
    5. KOISAN EXCHANGE can use and provide information on Member/Verified Member data that KOISAN EXCHANGE obtains from the use of Member/Verified Member Cookies to third parties, such as location data, advertising identifiers, or email addresses used for advertising, which includes but is not limited to needs promotions and advertisements for which the data is not personally identifiable.
    6. The use of Cookies can be controlled by the Member/Verified Member through the preferences of the web browser settings used by the Member/Verified Member, namely by modifying or choosing to refuse the use of Cookies. However, by making these settings, service performance when accessing the KOISAN EXCHANGE platform can be affected, such as certain functions and pages on the KOISAN EXCHANGE Site cannot work optimally for services to Member/Verified Member.
  9. Member/Verified Member Personal Data Protection
    1. KOISAN EXCHANGE implements various security measures and strives to ensure Member/Verified Member Personal Data in the KOISAN EXCHANGE system. Member/Verified Member personal data is behind a secure network and can only be accessed by a small number of employees who have special access rights to the system. However, the absence of absolute guarantees or security is inevitable.
    2. KOISAN EXCHANGE will retain personal data in accordance with the Privacy Act and/or other applicable laws. That is, KOISAN EXCHANGE will destroy or anonymize Member/Verified Member's personal data when KOISAN EXCHANGE reasonably considers that (i) the purpose of the personal data collected is no longer used by the storage of the personal data; (ii) retention is no longer necessary for any legal or business purposes; and (iii) there is no warrant that legitimizes the further withdrawal of the personal data. If the Member/Verified Member stops using the KOISAN EXCHANGE Platform, or the Member/Verified Member's permission to use the Platform and/or Services is terminated or withdrawn, KOISAN EXCHANGE may continue to store, use and/or disclose the Member/Verified Member's personal data in accordance with the Privacy Policy and KOISAN EXCHANGE's obligations under the Privacy Act. Subject to applicable law, KOISAN EXCHANGE can safely dispose of Member/Verified Member's personal data without prior notification to Member/Verified Member.
  10. Information about children
  11. The Service is not intended for children under the age of 17. KOISAN EXCHANGE does not knowingly collect or store any personal data or non-personal information from anyone under the age of 17 and any part of the KOISAN EXCHANGE Platform or Services is not directed at children under the age of 17. As a parent or legal guardian, please do not give permission for children under your care to submit personal data to KOISAN EXCHANGE. In the event that personal data of children under the age of 17 under your care is disclosed to KOISAN EXCHANGE, you hereby consent to the processing of the child's personal data and accept and agree to be bound by this Privacy Policy on behalf of the child. KOISAN EXCHANGE will close any account used exclusively by such children and will release and/or delete any personal data that KOISAN EXCHANGE believes was transmitted without the consent of a parent or legal guardian by a child under the age of 17.
  12. Disclaimers Regarding Security And Third Party Sites
    1. KOISAN EXCHANGE DOES NOT GUARANTEE THE SECURITY OF PERSONAL DATA AND/OR OTHER INFORMATION THAT MEMBER/VERIFIED PROVIDE ON THIRD PARTY SITES. KOISAN EXCHANGE does implement a variety of security measures to maintain the safety of Member/Verified Member personal data that exists or is under the control of KOISAN EXCHANGE. Member/Verified Member personal data is accommodated behind a secure network and can only be accessed by a limited number of people who have special access rights to the system, and are required to maintain the confidentiality of the personal data. If a Member/Verified Member makes an order or accesses personal data, KOISAN EXCHANGE offers the use of a secure server. All personal data or sensitive information that Member/Verified Member provides, is encrypted into our database and can only be accessed as stated above;
    2. In an effort to provide Member/Verified Member with increased value, KOISAN EXCHANGE may choose various third party websites to link to, and frame within the Platform. KOISAN EXCHANGE may also participate in co-branding and other relationships to offer e-commerce and other services and features to KOISAN EXCHANGE visitors. All these linked sites have their own independent privacy policies and security settings. In fact, if the third party is affiliated with KOISAN EXCHANGE, KOISAN EXCHANGE has no control over these linked sites, each of which has its own privacy and data collection practices that are separate from KOISAN EXCHANGE. Data collected by KOISAN EXCHANGE's co-branded partners or third party websites (even, if offered on, or through the KOISAN EXCHANGE Platform) may not be received by KOISAN EXCHANGE;
    3. Therefore, KOISAN EXCHANGE is not responsible or liable for the content, security settings (or lack of security settings), and activities of these linked sites. These linked sites are only for the convenience of the Member/Verified Member, and therefore Member/Verified Member Access it at the Member/Verified Member's own risk. However, KOISAN EXCHANGE endeavors to protect the integrity of the KOISAN EXCHANGE Platform and the links placed on each site, and as such, KOISAN EXCHANGE welcomes any feedback regarding these linked sites (including, but not limited to, if certain links does not work).
  13. Privacy Policy Update
  14. KOISAN EXCHANGE may update this Privacy Policy from time to time. Hereby, KOISAN EXCHANGE advises Member/Verified Member to read carefully and always re-check each of these privacy pages from time to time to find out any changes that have occurred to this Privacy Policy.
  15. Questions, Problems Or Complaints
  16. If the Member/Verified Member has any questions, problems or complaints regarding the privacy policy practices of KOISAN EXCHANGE, please contact via email at [email protected].